Resident FAQ – Welcome to a community designed for comfort, respect, and reliability.

Below is a clear guide to help both current and future residents understand how we operate and what you can expect.

​

1. Current Tenants

How do I request maintenance?

Please submit all non-urgent maintenance requests through email or phone call/text. 
For anything that affects safety or the function of your home—such as leaks, heating issues, or electrical concerns—contact us immediately.
We respond quickly because small issues should never become big ones.

 

How long do repairs take?

Most standard repairs are scheduled within 48–72 hours.
Emergency issues are prioritized and attended to as soon as possible, often the same day.

​

Can I personalize my unit?

You are welcome to make small, reversible changes. Any painting, fixtures, or alterations require written approval. We’re happy to review your ideas before you purchase anything.

 

How do I pay rent?

Options include e-transfer, direct deposit, or post-dated cheques.

Payments are due on the 1st of each month. If you expect a delay, please notify us before the due date.

 

What about garbage, recycling, and organics?

Please follow the posted guidelines for sorting and disposal.
Bins fill quickly in a multiplex, so proper separation helps keep the property clean and pest-free.

 

Can I have pets?

Negotiable, please contact us for more details.
Tenants are responsible for cleaning up after their pets and ensuring they do not disturb neighbours.

​

How much notice is required if I want to move out?

A written 30-day notice is required for a month to month tenancy, in accordance with provincial tenancy laws.
A move-out checklist will be provided to ensure a smooth and fair transition.

​

When will my deposit be returned?

Deposits are returned after the move-out inspection and once the unit is verified to be clean, undamaged, and all keys are returned. Processing is typically 7–15 business days.

​

2. Prospective Tenants

How do I book a unit showing?

You can request a viewing directly by contacting us at +1 825-747-3280
We offer flexible appointments because we know schedules vary.

​

What is required to apply?

To keep our community safe and respectful for everyone, we require:

• Government ID

• Proof of income

• Credit check authorization

• Rental history or references

​

How long does approval take?

Once we receive all documents, applications are processed within 24–48 hours.

​

Are utilities included?

Each listing clearly states what is included (e.g., water, heat) so you can plan accurately.

​

What’s the typical lease term?

Most leases are for 12 months, designed to promote stability within the multiplex community.

​

3. Tenant Insurance

Is tenant insurance required?

Yes. Tenant insurance is mandatory.
It protects your belongings and provides liability coverage if someone is injured in your unit.

​

What does it cover?

Typical policies include:

• Loss or damage to personal items

• Liability protection

• Temporary accommodation if your unit becomes uninhabitable due to an insured event​

​

How do I submit proof of insurance?

Email a copy of your insurance certificate to our email at info@bluestarliving.ca 

​

Does building insurance cover my belongings?

No. The building policy covers the structure, not your personal property. Tenant insurance ensures you’re protected.

​

4. General Multiplex Information

What is your approach to noise and neighbour relations?

We promote a respectful environment.
Quiet hours help everyone enjoy their home, and we address any ongoing disturbances promptly and fairly.

​

Are the buildings smoke-free?

To ensure a healthy and peaceful living experience for everyone, this building maintains a no-smoking policy.

We appreciate your understanding and cooperation.

​

Is parking available?

Main units include one 1 garage space

​

How do you ensure building safety?

We maintain secure entry systems, well-lit common areas, and routine property inspections.
Residents are encouraged to report anything unusual—your safety is taken seriously.

​

How will I receive building updates?

Updates are shared through email, please ensure your email addresses are up-to-date.